Privacy Statement

We understand that you are aware of and care about your privacy interests, and we take that seriously. This Privacy Statement describes the policies and practices of Tower Mains Limited regarding its collection and use of your data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility. Therefore, we will, from time to time, update this Privacy Statement as we undertake new personal data practices or adopt new privacy policies.

Client & Prospective Client Data:

As our client or prospective client, we will hold the following information about you:

Your name, business name and address, job title and contact information
Information on your business activities with Tower Mains
Personal information contained in business communications
Transaction data including details about services you have purchased from us

Suppliers

If you are a supplier, we may hold the following information about you:

Your business name, identity and contact information
Information regarding goods and services we may have ordered from you and invoices and other financial information relating to our dealings with you including your bank details so that we can pay you.

How is your data collected?

You may provide us with your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes the personal data you provide when you:

Engage us to provide services
Subscribe to our publications
Request material to be sent to you
Complete our enquiry form

Using your information

We use your information for the following purposes;

To enter into contracts with you
To deliver contracted services to you in accordance with what we agree we will do as set out in our proposal documents
We use your information to invoice you and keep track of payments that you make

The legal basis for processing this data is that we have a contractual obligation; in other words, this is necessary to deliver the contracted services to you.

Marketing Data

We hold name and contact details of individuals who have expressed interest in hearing from us about our services or have engaged with us for the provision of services in the past. All direct marketing activities to such individuals shall comply with the relevant privacy and regulatory requirements.

Your data and the European Economic Area (EEA)

If we need to transfer your data to organisations outside the EEA, we will take measures to ensure your data is kept secure. We will always check that any such organisations outside of the EEA are deemed to have adequacy agreements with the EU. We will also only transfer personal data to organisations outside of the EEA if necessary for the performance of a contract between the data subject and data controller or the implementation of pre-contractual measures taken at the data subject’s request.

Retention periods

Data about our clients: for the duration of your relationship with us, after which we will regularly review the data we hold and will only continue to hold data about you as long as we have a contractual reason or a legitimate interest.

Third parties

As a general principle, we will not transfer your data to third parties without your permission.

There are certain exceptions to this:

On occasion, we might work with named associate consultants to assist us in carrying out client work, providing that our contract with you does not restrict us from doing that. Under such circumstances, we will ensure the consultants comply with all relevant data protection legislation.
It is possible, though unlikely that we might be forced to disclose your information in response to a court order, warrant or other binding mandate.

Your rights

You have lots of rights in respect of our processing of your data. The relevant rights are:

To request a copy of your data and information about our processing of it
To request that we delete information about you if we do not need to hold it
To request that we correct any personal data that we hold about you
To request that we stop processing your data, although we can still hold it
To request that we move your data to another organisation’s IT system electronically

Cookie Policy

‘Cookies’ are a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. For more information about Cookies and how to disable them, please visit www.aboutcookies.org

During the course of any visit to www.towermains.com, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this because cookies enable website publishers to do useful things like finding out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. Some cookies also help us by showing how our users use and move around the site and which services they like or don’t like. When looking at this information, we do so on an anonymous and aggregate basis without viewing any of your personal details.

If you want to exercise any of these rights, please just contact us at privacy@towermains.com. You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.